Delivery, Returns and Refunds
Delivery Cost:
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UK (mainland) - £3.50 for orders under £100, free on orders over £100
Standard Shipping Times:
If you place an order on a Saturday, Sunday or a Bank Holiday, your order will be dispatched the next working day. Our estimated delivery times are:
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UK: 3-5 working days
Next day Delivery (Mon-Fri, order before 11:00am):
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£7.95 (DPD next day delivery) for uk mainland. **Please note Next day delivery is subject to courier availability and not available for remote areas.
Payment methods:
We accept all major credit and debit cards.
If you have any queries regarding orders/delivery, please contact us on care@cashmerebuzz.com
Returning items purchased online:
We truly hope you love the pieces you purchased from Cashmerebuzz, but if you are not satisfied with your order and wish to make a return, please note the following:
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You have 14 days from receipt to request a refund or exchange your purchases. Email: care@cashmerebuzz.com to arrange a return. If a return is notified outside of this period, returns and refunds will not be accepted.
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Item(s)must be unused, with all original packaging, tags, and labels intact. We do not accept returns or exchanges for items that have been worn, washed, or altered under any circumstances.
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Items should arrive within 14 days of us being notified of the return.
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Once we receive your unworn goods back, we will refund you in full.
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Please note that original postage is non-refundable.
To complete your return:
1) Please email care@cashmerebuzz.com to let us know which item(s) you would like to return.
2) We will email you the correct return address. Note that we do not offer free returns, please use a courier of your choice to return your item(s), we do not take responsibility for any items lost during the return shipping.
3) Pack the item(s) with all original packaging, tags, and labels intact, and mail the package back to the return address provided. Returns will be processed within 14 days of arrival at our warehouse.
4) You will receive an email notification once your refund has been issued.
5) Refunds will be processed back to the original payment method used when placing your order. Please allow a few working days for the refunds to appear, depending on your bank.
Damaged or faulty items:
If an item arrives damaged or faulty, email us within 3 days of receipt with photos. We’ll issue a return label and offer a refund or exchange (subject to stock).
Unfortunately, return postage costs can only be refunded if they have been pre-approved by us in writing prior to the return.
Similarly, if you encounter any quality defects with your item(s) after receiving and using them, please contact us by email. We will do our best to rectify the situation as quickly as possible, you would need to provide evidence that the item(s) were originally faulty, and ensure the damage isn't due to normal wear and tear.
Exchange or replace:
For exchanges, you will need to place a new order for the item that you wish to receive.
FINAL SALE ITEMS ARE NON-REFUNDABLE